Limited Warranty and Return Policy
This Limited Warranty and Return Policy (“Policy”) constitutes part of the Terms of Use governing your rights and obligations when shopping with Mytelligent. This Policy is issued by Mytelligent Inc. (“Mytelligent,” “Company,” “we,” “us,” or “our”) to you, a consumer or other buyer who makes a purchase directly from us or an authorized reseller (and includes a “gift recipient” (defined below) of a device or other product that we make or sell (the “Product”).
This Policy only covers you, the original purchaser or original gift recipient, and this Policy, or any of its terms, cannot be assigned or transferred to any subsequent purchaser or user (any attempt to do so is void). This Policy, or any of its terms, is not valid for any Mytelligent products purchased from any source other than Mytelligent (via our website or any other way that Mytelligent allows you to purchase directly from us) or a Mytelligent-authorized reseller. (For purposes of this Policy, a “gift recipient” is an individual who receives a new Product as a gift from the original purchaser. Proof of purchase of a covered Product, including the applicable order number, may be required as a condition of coverage under this Policy.)
UNLESS SPECIFICALLY IDENTIFIED, ALL TERMS OF USE UNDER THIS POLICY SHALL BE APPLICABLE TO ALL CUSTOMERS SHOPPING WITH US. BY PLACING AN ORDER WITH US OR WITH AN AUTHORIZED RESELLER, YOU ARE DEEMED TO HAVE READ AND FULLY UNDERSTOOD THE TERMS OF USE CONTAINED HEREIN.
With respect to any permitted cancellations or returns, you agree and understand that failure to follow the applicable procedures described below may result in a rejection of a requested cancellation, return, exchange, or refund.
Cancellation of Orders Prior to Shipment
You may cancel your order and request a full refund of the Product at any time before shipment.
Order Cancellation Request Process: To cancel your order before shipment, contact the Mytelligent support team at csupport@mytelligent.io. After processing your cancellation request, we'll notify you of your eligibility to receive a refund. We will issue a refund via your original method of payment within ten (10) business days following our notice of your eligibility. Please realize that, during this process, you may need to submit certain additional information needed by us to process your request.
Returns & Refund/Exchange Request After Product Has Shipped (Applicable to US/Canada)
Returns Within 30 Days of Shipping Date: If you're not completely satisfied with the Product, you can request to return it for a refund within thirty (30) days of the original shipping date to you. Please note that a return is only accepted if your Product is in “like new” condition and in the original packaging.
Return Request Process: To return a Product, contact the Mytelligent support team at csupport@mytelligent.io to request a return merchandise authorization (RMA), which will include shipping instructions. All returns must be shipped in the original packaging, including all accessories and packaging materials. Please note that to receive the RMA, you'll need to provide proof of purchase and any other relevant information we may need to process your return request. Once determined that your Product is covered by our Policy, we will send you the RMA and shipping instructions, and we will cover the U.S. domestic shipping costs. Mytelligent is not responsible for packages lost in transit without the RMA and/or proof of tracking.
Refunds or Replacements: Once your returned item is received, we will inspect it to confirm eligibility. If the returned item is eligible, we will email to notify you, and you will receive a replacement item or refund credited to the original payment method. Replacements or refunds will be processed within ten (10) business days of receipt of the returned item.
Returns for Broken, Defective, or Missing Products: In the unlikely event a Product you ordered is broken, defective, or missing upon delivery, you can request to return a Product for a refund or exchange. However, if we determine the damages were caused by you (including improper use, neglect, or accident), we reserve the right, in our sole discretion, to refuse a replacement or refund or reduce the refund amount (proportionate to the Product’s decrease in value due to the damages you caused).
Ordinary Wear and Tear or Damages Caused by Your Improper Use or Accidents Not Covered: This Policy does not cover ordinary wear and tear or damage caused by improper use, neglect, or accidents, subject to the terms of Mytelligent’s Limited Hardware Warranty. If you return an item that is damaged, shows signs of abuse, or is not in like-new condition, we reserve the right, in our sole discretion, to refuse a replacement or refund or reduce the refund amount (proportionate to the Product’s decrease in value due to the damages caused).
Returns & Refund/Exchange Request After Product Has Shipped (Applicable to EU/UK): 30-Day Refund for Unopened and Unused Goods; Right of Withdrawal
The following is Mytelligent’s policy regarding the return of a Product after it has shipped. (See below for Products covered by our limited warranty.)
We offer a 30-day refund policy for an unopened and unused Product.
For EU/UK customers only, you need to exercise the extra “Right of Withdrawal” within 14 days of the delivery of the Product by sending an email to csupport@mytelligent.io with the information set forth below in the separate section regarding Right of Withdrawal. You'll then have 14 days from the date you notified Mytelligent as indicated below of your exercise of the Right of Withdrawal to return the Product. If you try to notify Mytelligent of your exercise of the Right of Withdrawal after the initial 14-day withdrawal period, you won't be able to request a refund for any original delivery costs incurred by you. Also, you'll be responsible for paying the direct cost of returning the Product to us at a designated address. For more detail, see the section Right of Withdrawal.
For all customers (including EU/UK customers who haven't exercised their Right of Withdrawal as discussed above/below), there's a 30-day refund period for any Product commencing from the delivery date if the Product returned to us is unused and in like-new condition. You must request your 30-day refund of the Product by sending an email to csupport@mytelligent.io. Shipping costs of the Product are not eligible for refund, and you will also be responsible to pay the direct cost of returning the Product to us at a designated address. However, this 30-day refund policy does not apply to Products that reflect wear and tear or to any Product damaged or malfunctioning due to improper
Right of Withdrawal (Applicable to EU/UK)
As set forth above, EU/UK customers have a “Right of Withdrawal.” The following is more detail concerning such Right of Withdrawal. You have a Right of Withdrawal regarding your order for any Product for a 14-day withdrawal period that begins on the delivery date. To exercise the Right of Withdrawal, you must notify us of your decision to withdraw from your order by electronically filling out the Notice of Withdrawal Form and emailing a copy to csupport@mytelligent.io.
To meet the withdrawal deadline, you must exercise your Right of Withdrawal before the 14-day withdrawal period expires. Once you have timely notified us of your exercise of your Right of Withdrawal, you will then have 14 days from the date you notified us to return the Product.
If you have properly exercised your Right of Withdrawal as set forth in this Policy and have timely returned the Product to our designated address in the same condition as it was delivered to you, we will reimburse you for all payments received from you, including the original shipping fee (with the exception of any upgraded shipping fees selected by you). This will happen no later than 14 days from the day we're notified of your decision to withdraw from your order. We will process the reimbursement using the same means of payment used for the initial transaction unless you've expressly agreed otherwise. We may withhold reimbursement until we've received the Product or until you've provided sufficient evidence of returning the Product to us, whichever is earliest.
You will be responsible for paying the direct cost of return shipment of the Product to our designated address, including but not limited to shipping charges, custom duties, and other types of levies, if any.
You agree and acknowledge that the Right of Withdrawal is not unlimited and shall not be applicable to the following:
A Product purchased by you with any customization or personalization;
A Product that exhibits or reflects normal wear and tear;
A Product not suitable for return due to health protection or hygiene reasons, or any Product that was unsealed after delivery;
Any other type of purchased items that are not covered by the Right of Withdrawal under any applicable laws and regulations.
Returns & Refund/Exchange Request After Product Has Shipped (Applicable to Other Territories)
As discussed above, this Policy applies only to Products purchased within the United States/Canada and EU/UK. If you're located outside of these territories and would like to request a return, please contact the Mytelligent support team at csupport@mytelligent.io for assistance.
Warranty
The following is Mytelligent's limited warranty policy (the “Warranty”) in the unlikely event there are any defects in a Product.
This Warranty covers defects in the Product for one (1) year or any statutory warranty period as provided under applicable laws, whichever is longer, commencing from the delivery date of the Product (“Warranty Period”). Mytelligent warrants that during the Warranty Period, the Product will be free from defects in materials and workmanship. Under normal intended use, the Product will function substantially in accordance with Product documentation, instructions, or technical specifications.
Please note that our Warranty does not cover the following:
Normal wear and tear;
Defects or malfunctions caused by use that is not in conformity with Product documentation, instructions, or technical specifications;
Damage or failure due to improper or abnormal use, accident, abuse, theft, vandalism, neglect, corrosion, collision, disasters (e.g., fire, rain, flood, wind, lightning, freezing or other natural disasters or acts of God of any kind), discoloration of paint or plastic (or any other changes in cosmetic appearance that do not affect performance of the Product), electrical wiring, power reduction or fluctuation, power failure, introduction of foreign objects, exposure to fluids/liquids/moisture or extreme humidity, or modifications of any kind to the Product that are not expressly authorized by Mytelligent;
Commercial use of the Product (e.g., use for personal or financial gain or for commercial exploitation);
Software and software functionality;
Any warranty that the use of the Product will be uninterrupted or error-free;
Internet connectivity;
Data or content loss or any costs associated with data or content recovery;
Damage or loss of access as a result of termination or suspension of your account or any applicable subscription;
Damage caused by improper or incorrectly performed maintenance or repair;
Use of Product with parts or accessories from third parties, or with parts or accessories not originally intended for or compatible with the Product;
A Product that has been resold or stolen, or that the Company reasonably believes to be resold, stolen, counterfeit, or purchased from an unauthorized reseller.
When covered defects are determined by us to have been existing upon delivery of the applicable Product, we will, on a case-by-case basis, offer you the following option(s):
To repair or replace the Product without any additional charge; or
If we determine the repair or replacement becomes difficult or financially unreasonable for us, we may refund a portion of the price while allowing you to keep the Product, or refund your full payment for a return of the Product.
In the case of a refund of full payment of the Product, you must bear in mind that:
Warranty shall only be extended to the original purchaser who directly purchased the Product or to the original gift recipient;
A full refund to the original purchaser (including a gift recipient) will include the original shipping cost, excluding any upgraded shipping fees that may have been selected by the original purchaser;
Mytelligent may provide, in its sole discretion, a pre-paid return shipping label or it may choose to reimburse you for return shipping costs to the designated address;
A refund will be processed within 30 calendar days after we have received the Product at our designated address and have confirmed that the Product has a covered defect. The refund will be credited to your original payment method.
Again, our Warranty applies only to defects that exist at the time of delivery. Thus, our Warranty is void if any of the following has occurred:
The firmware of the Product has been flashed or the Product is rooted (including being “jailbroken” or otherwise modified);
The body of the Product has been opened or any foreign objects have been introduced in an attempt to fix the Product;
Any parts of the Product have been modified, removed, customized, or swapped;
The Product has been used in a way that it is not originally intended to be used;
The Product is continued to be used once a fault or error has occurred and such use has caused more damage.
You must adhere to the following process in order to claim a return for replacement of the Product or a refund of your payment:
Contact us by sending an email to csupport@mytelligent.io that:
identifies the Product by SKU number or order number,
details the issue you have with the Product,
details the steps you have taken to resolve the issue, and
uploads or otherwise includes photos showing the problem with a maximum size in the aggregate for the images of 10 MB;
Understand that additional proof, such as a technical report from a third-party qualified testing lab, may be required;
Understand that a prima facie assessment of whether the applicable Product has a covered defect will be conducted by us based on the materials and information submitted by you;
If a covered defect is confirmed by us, a “return merchandise authorization” (RMA authorization) will be sent for you to return the Product to our designated address. Returns will not be accepted without a prior RMA authorization issued by us.
Promptly after receiving the returned Product, a technical inspection will be carried out onsite during which we will determine if any covered defect existed upon delivery.
In our sole discretion, we'll determine the outcome of the refund request by taking into account factors such as the condition and value of the returned Product and the significance of the defect to the use and performance of the Product as intended.
This Warranty does not apply to the following:
Any Mytelligent product won through part of an activity or competition (e.g. lottery drawing) on our platform or any of our promotional channels;
Any Mytelligent product provided to you as a gift unless you are a gift recipient as defined above;
Any Mytelligent product that has its serial number removed or defaced;
Any spare parts or accessories of a Product;
Any used or pre-owned Mytelligent product.